Return Policy

Overview

At Charmingdepartme, we take pride in providing high-quality curtain installation services and textile products. We understand that sometimes circumstances change, and you may need to modify or cancel your order. This Return Policy outlines our procedures for returns, exchanges, and refunds to ensure a fair and transparent process for all our customers.

We are committed to your satisfaction and will work with you to resolve any issues that may arise with your purchase. Please read this policy carefully to understand your rights and our obligations regarding returns and refunds.

Products Eligible for Return

Due to the custom nature of many of our products, return eligibility varies depending on the type of product or service purchased:

Stock Items

Ready-made curtains, standard hardware, and other stock items may be returned within 30 days of purchase, provided they meet the following conditions:

• Items are in their original, unused condition
• All original packaging, tags, and labels are intact
• Items have not been altered, washed, or installed
• Proof of purchase (receipt or order confirmation) is provided
• Items are returned in their original packaging

Custom Orders

Custom-made curtains, bespoke window treatments, and specially ordered items are made to your specific requirements and therefore are subject to different return conditions:

• Custom orders may not be returned unless there is a manufacturing defect
• If the product does not match the agreed specifications, we will work with you to correct the issue
• Changes to custom orders after production has begun may incur additional charges
• Cancellation of custom orders must be made before production begins to receive a full refund

Fabric Samples

Fabric samples are provided for evaluation purposes and are non-returnable. The cost of fabric samples, if applicable, may be credited toward your final order when you proceed with a purchase.

Installation Services

Our installation services are non-refundable once completed. However, we stand behind the quality of our work:

• If you are unsatisfied with the installation, please contact us within 48 hours of completion
• We will schedule a follow-up visit to address any concerns at no additional cost
• Installation adjustments due to settling or environmental factors may be subject to a service fee
• We provide a workmanship assurance for installation services for a period of 90 days

How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our customer service team within the applicable return period
• Provide your order number and reason for the return
• Receive a Return Merchandise Authorization (RMA) number
• Package the item securely in its original packaging if possible
• Include the RMA number on the outside of the package
• Ship the item to the address provided by our customer service team

Please note that items returned without a valid RMA number may be refused or may experience delays in processing. We recommend using a trackable shipping method and retaining your shipping receipt until the return has been processed.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. In cases where we are at fault:

• We will provide a prepaid shipping label for the return
• We will reimburse reasonable shipping costs if you arrange your own shipping
• We may arrange for pickup of larger items at our expense

For standard returns, we recommend using a shipping service that provides tracking and insurance for the value of the item being returned.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed as follows:

• Refunds will be issued to the original payment method used for the purchase
• Credit card refunds may take 5-10 business days to appear on your statement
• Bank transfer refunds may take 3-5 business days to process
• Store credit may be issued as an alternative if preferred

Please note that original shipping charges are non-refundable unless the return is due to our error. Restocking fees may apply to certain returns and will be deducted from your refund amount.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer service team. Exchanges are subject to product availability and the following conditions:

• The original item must meet our return eligibility requirements
• Any price difference between items will be charged or refunded accordingly
• Exchange requests must be made within the standard return period
• Custom items may not be exchanged but may be modified if production has not begun

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately and provide:

• Photos of the damage or defect
• Your order number and item description
• Description of the issue

We will work with you to resolve the issue promptly, which may include repair, replacement, or refund depending on the circumstances and your preference. Claims for damage must be reported within 7 days of delivery to be eligible for consideration.

Order Cancellation

You may cancel your order under the following conditions:

• Stock item orders may be cancelled before shipping for a full refund
• Custom orders may be cancelled before production begins for a full refund
• Once custom production has begun, cancellation may result in partial refund only
• Installation services may be rescheduled or cancelled up to 48 hours before the appointment

Exceptions

Certain items and circumstances are exempt from our standard return policy:

• Clearance and final sale items are sold as-is and cannot be returned
• Items damaged due to misuse, improper care, or normal wear and tear
• Products that have been altered or modified by the customer
• Gift cards and promotional items
• Items purchased more than 30 days ago (unless otherwise specified)

Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us:

Charmingdepartme
2045 US Hwy 70 SE, Hickory, NC 28602
Phone: (828) 855-2034
Email: inquiry@charmingdepartme.world

Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM, and Saturday, 10:00 AM to 4:00 PM to assist you with any return-related inquiries.